These terms
These terms apply when you book or receive coaching from Masar Coaching, currently operated by its founders as an unincorporated business. By booking a session you agree to them. If you are booking on behalf of someone else, you confirm you have their authority to do so.
What we provide
We provide 1:1 career and interview coaching: advice, structured preparation, feedback on your materials, mock interviews and guidance through the stages of a job search. Sessions are delivered remotely by video call unless we agree otherwise.
What we do not provide
We are not a recruitment agency and we do not place candidates into jobs. We have no role in any employer’s hiring decision, and we cannot and do not guarantee an interview, an offer, a salary level, or any other outcome of your job search. Nothing on this website or in a session should be read as a promise of employment. We do not provide legal, immigration, tax or financial advice, and any commentary on an offer is general information for your own decision-making, not professional advice in those fields.
Booking and payment
Sessions are booked through our scheduling page and paid in advance unless agreed otherwise. Prices are shown on the Services pages and are inclusive of any taxes stated at checkout. Where a multi-session package is purchased, sessions must be scheduled within 6 months of purchase. We may change our prices at any time, but never for a session you have already paid for.
Rescheduling, cancellation and refunds
Our Cancellation & Refund Policy forms part of these terms.
Your responsibilities
Coaching works when you participate. You agree to provide accurate information about your experience and situation, to arrive for sessions on time and prepared, and to do the agreed work between sessions. Information you give us that is inaccurate or incomplete will limit how useful our advice can be. You are responsible for every decision you make about your career, your applications and any offer you accept or decline.
Honesty in applications
We help you present your genuine experience as clearly and compellingly as possible. We will not help you fabricate experience, qualifications, employment dates or results, and we may end an engagement without refund if asked to.
Materials and intellectual property
Frameworks, templates, exercises and written guidance we provide remain ours, and are licensed to you for your own personal use in your own job search. Please do not resell, publish or distribute them. Your CV, your documents and your own work remain entirely yours.
Confidentiality
We treat what you share with us as confidential, and we ask the same of you regarding our materials and methods. We may use anonymised, non-identifying observations to improve our coaching. We will only use your name, likeness or story publicly with your written permission.
Recording
Neither party may record a session without the other’s prior agreement.
Liability
To the extent permitted by law, our total liability to you in connection with our services is limited to the amount you paid us for the session or package giving rise to the claim. We are not liable for indirect or consequential losses, including lost earnings or lost opportunities. Nothing in these terms limits liability that cannot lawfully be limited.
Ending an engagement
Either of us may end an engagement at any time. If we end it for a reason other than your breach of these terms, we will refund any sessions you have paid for and not yet taken.
Governing law
These terms are governed by the laws of Dubai, United Arab Emirates, and the courts of Dubai, United Arab Emirates have exclusive jurisdiction over any dispute. We would always rather resolve a problem directly first — please write to [email protected].
Changes
We may update these terms; the version in force is the one published here on the date you book.
